- Privacy
privacy policy
Monarch Canine Academy LLC
Monarch Canine Academy LLC (“Monarch,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, contact us, book an appointment, or communicate with us by text message, email, or telephone.
By using our website or providing your information to us, you agree to the practices described in this policy.
1. Information we collect
We collect only the information we need to respond to you and to deliver the services you request.
Information you provide directly:
- Your name, telephone number, email address, and postal code or service location
- Information about your dog, including name, breed, age, training history, and the concerns you would like addressed
- Household information relevant to training, such as who handles the dog and whether children or other animals are present
- Health, veterinary, vaccination, and behavioral history where relevant to safe and appropriate training
- Emergency contact details, feeding instructions, and medication information for dogs in our care
- Appointment preferences, scheduling information, and communication preferences
- Payment information, which is processed by our payment processor and is not stored by us
Information collected automatically:
- Standard web analytics such as pages visited, referring source, approximate location derived from IP address, browser type, and device type
- Information collected through cookies and similar technologies, as described below
2. How we use your information
- To respond to your inquiry and answer your questions
- To schedule, confirm, remind you about, and follow up on consultations, evaluations, and training sessions
- To assess whether our programs are appropriate for you and your dog, and to make a recommendation
- To deliver the training services you have purchased and to communicate with you during the program
- To process payments and maintain records of transactions
- To identify health or safety concerns that affect how we can safely work with your dog
- To maintain accurate client and training records
- To improve our website and services
- To comply with legal obligations
We do not sell your personal information. We do not buy or sell leads, and we do not participate in lead-sharing, affiliate, or referral-marketing arrangements involving your information.
3. Text messaging and mobile information
If you provide your mobile telephone number and consent to receive text messages, we may contact you by SMS in connection with your inquiry, your appointments, and your training program. Consent to receive text messages is not a condition of purchasing any service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may stop receiving text messages from us at any time by replying STOP to any message. Full details of our SMS program, including help instructions and message frequency, are set out in our Terms of Service.
4. How we share information
We share personal information only in the following circumstances:
- Service providers and subcontractors who perform functions on our behalf, such as scheduling, customer relationship management, payment processing, email and text message delivery, and website hosting. These providers may access your information only to perform those functions and are not permitted to use it for their own purposes.
- Veterinary or professional referrals, only where you have asked us to make a referral or where a safety concern requires it, and only to the extent relevant.
- Legal and safety reasons, where disclosure is required by law, court order, or animal control or law enforcement authority, or where disclosure is necessary to protect the safety of a person or animal.
- Business transfer, in the event of a merger, acquisition, or sale of assets, subject to the protections in this policy.
We do not share your information with third parties or affiliates for their own marketing or promotional purposes under any circumstances.
5. Cookies and analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. We may use analytics and advertising measurement tools to understand which sources bring visitors to our website.
Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect how parts of the website function.
6. Data retention
We keep client and training records for as long as necessary to deliver our services, to maintain accurate records of the work performed, to resolve disputes, and to comply with legal, insurance, and accounting obligations. Inquiry records from people who do not become clients are kept for a reasonable period and then removed.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
- Text messages: reply STOP to any message to unsubscribe
- Email: use the unsubscribe link in any marketing email, or contact us directly
- Access, correction, or deletion: contact us using the details below and we will respond as required by applicable law
Requests to delete information may be limited where we are required to retain records for legal, insurance, or safety reasons.
9. Children’s privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it.
10. Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies.
11. Contact us
Monarch Canine Academy LLC
6951 Nowhere Road
Hull, Georgia 30646